Effective date: September 15, 2025
Towing
Support
Available
Available
Satisfied
Today
Highway Guardian Towing LLC ("Highway Guardian," "we," "us," "our") respects your privacy. This Policy explains what we collect, how we use it, and your choices.
Contact & account info: name, phone, email.
Service details: pickup/destination, vehicle info, photos, timestamps, job status, signatures (BOL).
Location & device data: approximate location (for dispatch), device/browser info, IP address.
Communications: calls, voicemails, SMS, and chat transcripts (calls may be recorded for quality/training).
Payment: tokenized payment info via our payment processor (we don't store full card numbers).
Provide and manage dispatch and towing/roadside assistance.
Communicate ETAs and updates; verify identity and prevent fraud.
Process payments, refunds, and claims.
Operate, analyze, and improve our platform and customer support.
Comply with legal obligations and enforce our Terms.
We share information with:
Vendors to fulfill your job (location, vehicle, contact, service details).
Service providers that support our operations (payment processing, SMS/email, analytics, call recording).
Authorities as required by law or to protect rights, safety, or property.
Business transfers (e.g., merger or acquisition), subject to this Policy.
We use cookies and similar technologies to run the site, remember preferences, and measure usage. See our Cookie Policy for details and how to manage preferences.
We use reasonable administrative, technical, and physical safeguards. No system is 100% secure. We retain records as required for operations, tax, and legal obligations, then delete or anonymize them.
You may request access, correction, or deletion of your personal information (subject to legal limits) by emailing guardian.towing@resqtow.llc. If you opt out of certain uses, we may be unable to provide some Services.
Our Services are not directed to children under 13. If we learn that we collected information from a child under 13, we will delete it.
We may update this Policy periodically. The "Effective date" indicates the latest version. Continued use after changes means you accept the updated Policy.
Highway Guardian Towing LLC
1209 Mountain Road Pl NE, Albuquerque, NM 87110
Email: guardian.towing@resqtow.llc