Effective date: September 15, 2025
Towing
Support
Available
Available
Satisfied
Today
We take potential damage seriously and will coordinate a fair resolution.
Report alleged damage within 72 hours of job completion to guardian.towing@resqtow.llc with your Job ID, photos/videos, and a description.
Vendors must collect pre- and post-service photos and a signed Bill of Lading (BOL). You should provide any additional photos/videos and invoices/estimates if available.
Acknowledge your claim (typically within 1 business day).
Investigate using photos, BOL, timestamps, driver statements, and system logs.
Coordinate with the Vendor's insurer (primary coverage) or the Vendor directly if self-insured.
Update you at reasonable intervals (e.g., every 3 business days) until outcome.
Approved (repair or settlement through Vendor/insurer).
Partially approved (contributory or limited coverage).
Denied (evidence does not support responsibility).
Pre-existing damage or mechanical failure not caused by service.
Unusual conditions beyond reasonable control (e.g., unstable terrain, severe weather).
Unsecured cargo or items left inside the vehicle that were not disclosed.
If you disagree, reply to the claim thread with new or clarifying evidence for review.
Email: guardian.towing@resqtow.llc
Include Job ID in the subject line (e.g., "Claim – HG1234").