Join Our Team

About Us

At Highway Guardian Towing, we're on a mission to make roadside assistance faster, more reliable, and hassle-free. We provide 24/7 towing and roadside services across the United States, serving thousands of drivers in need with speed and compassion. Our dedicated support agents are the first point of contact for our customers — the voice that turns a stressful situation into a solution.

We are a fully remote company with a growing team that values communication, customer service, and the ability to perform under pressure.

About the Role

We're looking for a highly fluent and persuasive Call Center Agent who can handle inbound calls from drivers in need of towing or roadside assistance — and convert those calls into confirmed jobs. This is not just a customer service role; it's also about sales conversion under pressure.

You'll act as the face and voice of the company, often handling high-stress situations with confidence, empathy, and professionalism. You'll guide customers through our process, clearly explain pricing, and ensure their request is successfully dispatched. This is a remote role, with flexible hours available to cover multiple shifts (day, night, weekends).

What You'll Do

• Answer inbound calls from customers needing towing or roadside assistance
• Calmly assess and understand the customer's needs
• Explain service options, ETA, and pricing clearly and persuasively
• Convert calls into confirmed towing jobs using proven sales tactics
• Input customer data and service details into our internal system
• Coordinate with dispatch teams to ensure smooth job delivery
• Follow up with customers when necessary for updates or confirmations
• Maintain a high level of professionalism and empathy in every interaction
• Meet daily/weekly conversion and performance goals

What We're Looking For

• Fluent English speaker with a clear, confident phone presence
• Proven call center or phone-based customer service experience (required)
• Strong sales or conversion skills — you know how to turn a 'maybe' into a 'yes'
• Calm under pressure and able to handle stressful or emotional callers
• High-speed internet, noise-free work environment, and a professional headset
• Able to work rotating shifts, including evenings/weekends (flexible options available)
• Comfortable using basic software tools (CRM, ticketing, Google Sheets, etc.)

Preferred Qualifications

• Experience in towing, dispatch, roadside assistance, or emergency response
• Familiarity with call center software (e.g., Zendesk, RingCentral, Aircall)
• Bilingual (Spanish, French, etc.) is a plus
• Prior work-from-home or remote support experience

💵 Compensation & Benefits

• Hourly Rate: $2.5 per hour
• Commission: Bonuses for confirmed jobs and high conversion rates
• Schedule: Flexible; full-time and part-time shifts available
• Paid Training and performance incentives
• Opportunity to grow into dispatch or supervisor roles